Refund policy

At Earthloom, we want you to genuinely love your new tee. Every order is made especially for you, and if something isn't right, we'll do our best to make it right.

We offer refunds or replacements for:

• Incorrect items received
• Damaged or defective products
• Printing errors or manufacturing faults

Refund Request Window

Please contact us within 30 days of receiving your order if there is an issue with your purchase.

How to Request a Refund

Simply email us at support@earthloomtees.com with:

• Your order number
• A brief description of the issue
• Photos of the item (where applicable)

We'll review your request and get back to you as quickly as possible.

Made-to-Order Products

As each Earthloom tee is printed specifically for you when ordered, we cannot accept returns or exchanges for:

• Ordering the wrong size
• Change of mind
• Incorrect shipping information provided at checkout

Please check our size guide carefully before placing your order.

Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.

A Small Note From Us

Earthloom is a small independent business based in North Yorkshire, England. Every order means a great deal to us, and we'll always do our best to help if something goes wrong.

Thank you for supporting independent creativity and wearable art. 🌿✨